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Awards and Customer Testimonials

For a list of all the Palmer House Hilton’s recent Awards and Accolades please click here.


 Customer Testimonials


The Duracell Company

“…thanks for the excellent experience had by all of our participants.  Not only is your space beautiful and historic, it is also highly functional and versatile.  But truly none of that matters without the superb service offered by the entire team who supported our meetings last week.  Every detail was communicated, and handsoff incredibly smooth between sales and event management…thank you for making our meeting such a wonderful success!”

–Diane Vlcek, The Duracell Company

U.S. Air Force

Thank you so much for your hospitality and taking care of all our Airmen during the Air Force Reserve Conference.  The facilities and service were superb!

–Stayce Harris, U. S. Air Force

Parker Hannifin

“…the hotel did an exceptional job with our event. The Venue was first rate. The restaurants, catering, and buffet were high quality and well presented. The responsiveness, professionalism, and service level of your staff from the lobby to the ballroom to the dining room was outstanding.”

–Mark Anzelc, Parker Hannifin

Shell Oil

…thanks to you and the entire Hilton staff! Without a doubt this was one of the most memorable events we have ever held! When our customers were saying that our event last night was better than the Tim McGraw concert at our last conference then we know we accomplished something special!

–Bill Ward, Business Performance Manager, Shell

American College of Healthcare Executives

Congratulations to you and the entire Palmer House team for collaborating on and delivering a fantastic Congress on Healthcare Leadership. The service-oriented staff and the exquisite facilities continue to make the Palmer House a destination of choice for our attendees, speakers and staff.

The staff at the Palmer House – so many of whom are familiar with our meeting because of their long tenure at the hotel – are to be congratulated for their conscientiousness, diligence and professionalism.

Deborah J. Bowen, FACHE, CAE

Air France / KLM

Just wanted to let you know how pleased I was and my team was about the service we received at the hotel.  Comments were made on the quality of the food along with Phillip (our server) who was very cordial and accommodating.  I would most certainly recommend your hotel to anyone scheduling meetings.  I was very pleased with everything.

Again – thanks to you and all of your staff for making our experience at the Palmer House great.

-Jurate R. Fish

National Organization for Victim Assistance

At a time when customer service is reported as being at an all-time low, and the meetings industry constantly taking a hit from a recovering but still hurting economy, how refreshing it was to discover your hotel and some of your amazing staff that attended to both my needs, my client’s needs and most importantly, the attendee needs.

The phrase “it takes a village to raise a child” can also be applied to planning and preparing for a national conference in that “it takes a dedicated staff for a conference to succeed.”

-Christopher Greenslade


Utility Workers Union of America, AFL-CIO

“The hotel’s facilities were nothing less than spectacular…I feel our organization made the right choice by holding the event at The Palmer House and everything from the service, to our meals exceeded our expectations.”

-Jim Gennett


“Thank you for helping to make the SYNNEX event a huge success! Your attention to detail and our every need was amazing”
– Jennifer King


“…I am most pleased with the fantastic support we once again received from the staff.”  “…the staff is the best of any hotel I’ve ever used…from the top down the line…”
– Judy Marshall, Manager, Conference Services

AACRAO Tech Conference

“…it was a pleasure working with you.  Thank you so much…”
– Les Day, Project Manager