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Regardless of the occasion, we treat your event as our own. The following services are provided to ensure its success.


From providing ample bandwidth for your hybrid virtual event, to onsite technology and a team of experts to manage your live stream event, we’ll provide both while you focus on the needs of your attendees. Our in-house communications team and audio-visual partners will work with you to connect and display a successful event. Meet our in-house Audio Visual provider

WiFi Capabilities

State of the Art Cisco Meraki switches and access points have been installed spanning across a vast cabling backbone network of 17,000 feet of fiber optic and 295,000 feet of Cat6 copper cabling. The 1,200 access points have been strategically placed amongst 130,000 square feet of meeting space and 1,641 guest rooms, which essentially equals one access point for every other guest room virtually recreating an at home WiFi accessibility experience.

Total WAPs: 1200
Total of access switches: 69
Circuit speed (Austound Broadband): 10GB

A variety of speed plans are available.  Inquire with your Event Services Manager for package pricing:

  • Ultra-Fast Guest Internet Access = 300 Mbps upload and download
  • Premium Guest Internet Access = 200 Mbps Upload and Download
  • Standard Guest Internet Access = 90 Mbps Upload and Download
  • Standard Guest Internet Access = Tier 1, 90 Mbps Upload and Download

On Site Services

Our Catering, Events and Culinary teams are ready to curate customized menus, thoughtfully prepared with your event goals and attendee needs in mind. Our event menus have been designed with creativity, passion and a dash of local flavor.  View Menus

Show your attendees the best of Chicago when you work with our onsite DMC to elevate your themed events, reserve Chicago’s best tours and activities, or plan a dine-around to local Chicago neighborhood hot spots for sips + bites.  Meet our in-house DMC

Connect with your Attendees

As your event nears, streamline making attendee reservations and changes, keeping these important details on your to-do list in check. Pass along savings for exclusive offers your event attendees can take advantage of. Manage Your Group List

Communicate special event updates and messaging direct to your attendees guest room via the in-room tablets. Message Your Attendees

Need help creating custom print items for your event?  Connect with the UPS Business Center, located on the arcade level.  Learn More